Booking procedures

• All of the information you give us will be kept in strict confidence and used only to serve you in making your reservation. 
• Once you have filled out our form found on the page where the location is shown and we know what your preferences are, we will confirm availability within 24 hours time. If your choices are not available, we will suggest alternatives in the same price category and area of the city.  
• The payment of the deposit (normally 20% to 30% of the rental) for apartments is due within 3 calendar days of the confirmation of availability via e-mail.  This deposit is refundable only if your reservation is cancelled at least 2 weeks in advance. If you cancel in time, your deposit will be refunded, minus a 25.00 Euro processing fee and any other expenses incurred in returning the money to you.
• If we do not receive a deposit, or a Visa or Mastercard number in the case of some of our locations which accept credit cards as a guarantee, your reservation is not confirmed. 
• Until you have a Reservation Voucher your reservation is not confirmed. You must advise us within 24 hours of how you plan to send the deposit.  If we do not receive a confirmation of deposit in that amount of time, we do not guarantee availability of the location requested.
• The balance is due on arrival at the location. If the location does not accept credit cards, we will specify that the balance must be paid in cash or travelers checks. You must bring your Reservation Voucher with you as it is your confirmation.
• The number of guests must conform to the number indicated on the reservation form.  If there are changes in this number, the agency must confirm the change with the location.
• Credit card information may be sent via our secure form or, if you prefer, by fax.  
• If your plans change due to cancellation of flights or other unforeseen problems, notify us immediately and we will do everything possible to help you re-book your reservation without paying cancellation charges.
• We are a booking agency and as such not directly responsible for any problems you might find in the location.  However, if you notify us immediately we will do everything possible to resolve any conflicts with our participating apartments.
• In case of problems beyond our control such as plumbing problems or other events that make your apartment uninhabitable, we reserve the right to move you to another location at no extra charge to you. Should the new location cost less than your original booking, we will refund the difference.
• You are legally responsible for any damage done to the apartment and for any items removed from the location.

Cancellation policy

• RENTAL IN ROME Srl cancellation policy for these apartments is part payment loss if cancellation is more than 2 weeks before the day of the arrival.  If cancellation is less than 2 weeks before arrival, then full amount will be requested to be paid, and only refunded (unless the part payment) if a “re-sale” is possible. In case of rental longer than 1 month, if cancellation is less than 4 weeks before the day of arrival, then is requested part payment plus the amount for the first month. Clients are strongly recommended to ensure they have suitable travel insurance arranged at the time of booking.

Payment options

• All payments must be in Euro.  
• We accept deposit or fee payments via Western Union (using cash or credit card, paying a processing fee), or Bank transfer (paying a fee of 10.00 US dollars). We'll provide instructions on these options when you are ready to book.
• The balance is due on arrival at the location. If the location does not accept credit cards, we will specify that the balance must be paid in cash or travellers checks.